Incident Response

Template

1. Detection

• How was the incident detected? (Alert, user report, monitoring)
• What is the severity? (P1/P2/P3/P4)

2. Triage

• What service is affected?
• What is the user impact?
• Who is the incident commander?

3. Mitigation

• What immediate actions can reduce impact?
• Is a rollback needed?

4. Resolution

• What was the root cause?
• What fix was applied?

5. Post-Mortem

• Timeline of events
• What went well?
• What could be improved?
• Action items with owners and deadlines